Services

M3 provides focused project management professionals located coast to coast. We have supported the four largest US based cable companies in a vast array of projects including product introduction, change management, operational integration and billing migration. Our project managers are industry experienced and specialize in performing against challenging deadlines with accurate reporting and guidance.

M3 has managed the All-Digital Transitions for four of the largest MSO’s nationally for bulk billed multi-family accounts. These projects represent tens of thousands of multifamily accounts and over 4.5 million individual units they currently serve.

M3 has supported commercial and SMB customers for the All-Digital migration; by managing thousands of commercial customers that are currently active throughout migration projects.

M3 provides you with a customized document solution.

Digital Imaging and Secure Web Hosting of MDU Agreements – We provide on-site scanning and database management services for our clients. Our product allows Senior Management and Account Representatives to have complete record access at their desktop without access to hard copy files. Our front-end data services analyze the agreements and provide up to date reports for Management providing targeted strategy for agreement renewal and revenue protection.

Repository Benefits:

Wide Range of Content – Contracts, Amendments, W9’s, AVF, Legal Descriptions, Images, Research Data, etc.

Easy Information Discovery – Similar to a Google search.

Text Mining Ability – Identifying relations from text-data linkages that are not other observed.

Persistent Access – No more dead links (ever changing URLs). Data in repository is available whenever needed.

M3 provides you accurate validation of multifamily addresses against your billing systems. Our reports rely on much more than USPS searching. We can provide:

• Unit Numbers
• Room Numbers
• Bed Count
• Outlet Count
• Common Area Names/Locations
• Future Expansion Plans
• Property Contact
• Billing Records
• USPS
• Site Maps
• Property Records
• News Sources
• Onsite Visit (when needed)
• Satellite Images
• Other Proprietary Databases

Our sales teams are best in class with years of experience and success.

Contract Sales – M3 has a best in class reputation securing thousands of units for our clients every month.

New Construction MDU’s – M3 can monitor new building permits within our clients’ service areas. Our relationships with most major developers enables us to learn about projects before they hit the newspaper. We can provide our clients with construction contacts, field notes and sales negotiations for the new construction business. 

Motel & Bulk Negotiations – We provide bulk renewal negotiations for our clients, much like MDU renewals and are often successful in upselling these accounts with High Speed Internet and Pay television services.

M3 delivers quality data for your sales pipeline.

Salesforce Development – M3 has provided complete development, implementation and training for several national cable operators. These systems leverage the benefits of CRM services, document storage, reporting and analytics as well as electronic workflow processing. Our systems are built to integrate our clients MDU data with their subscriber management systems.

Salesforce Cleanup – Merge duplicate records, validate and standardize addresses, attach current contracts and supporting documents, remove unnecessary or outdated documents taking up valuable storage space, etc.

M3 provides experienced MDU cable billing professionals for your billing system needs.

Billing Cleanup – M3 provides cleanup procedures with detailed reconciliation processes that validate addresses, units, billing codes, etc. against validated information provided by property owners and various data sources to ensure clean billing records. This allows M3 to clean up accounts individually or create macro templates for mass work orders and/or corrections to be completed within a billing system, allowing for accuracy and to save on time.

Work Order Creation – M3 currently provides multiple functions within our clients convergent billing systems. M3 works in most billing systems including CSG and ICOMS on MDU/residential, Enterprise and SMB accounts. Our clients often rely on M3 to create work orders for field operations, trouble calls, site survey’s, billing, scheduling, corrections, etc.

M3 provides professional onshore and bilingual call center solutions.

MDU & Commercial Account Call Center – The M3 call center is in Ohio and provides dedicated in and outbound bilingual call support for our clients MDU managers and owners. Our call center team provides critical ground cover for the MDU sales and field operations teams allowing them to work on securing new business without the distractions of communicating and managing the customer experience. The team also provides support to the back office, customer service, and project management teams. 

Bulk MDU Digital Support Services – M3 provides a host of services to support our clients move to digital in bulk MDU’S across the country. We provide pre-calling, agreement review, CPE review, channel insertion strategy, onsite promotions and owner and manager notification.

M3 can save you time and money by providing higher quality leads.

By supplying M3 with your desired target market area, we can provide you with MDU properties within that footprint.  M3 can also do an analysis of your CRM to specifically identify all un-serviced properties. 

The dedicated and skilled MDU data analysis conduct extensive research for property types and portfolio owners to include:

• Adolescent Home
• Adult Home-Able Body
• Adult Home-Movement Impaired
• Apartment
• Assisted Living
• Bachelor Quarters
• Barracks
• Boarding Home
• Brownstone
• Campground
• Cohousing
• Condominium
• Condo-tel
• Continuous Care
• Cooperative
• Corporate Housing
• Disability Home
• Dormitory
• Duplex
• Flat
• Foster Home
• Gated Community
• Greek Housing (Fraternity & Sorority)
• Halfway House
• Hotel/Motel
• Housing Authority
• Independent Living
• Lodging Park
• Manufactured Home

• Marina
• Memory Care
• Military Installation Housing
• Mobile Home Park
• Non-Gated Community (HOAs)
• Nursing Home
• Off Campus
• PUD
• Quadraplex
• Recreational Camp
• Re-Entry Home
• Residence Hall
• Retirement Community
• Rowhouse
• RV Park
• Section 8
• Senior Care Home
• Senior Home-Limited Care
• Skilled Nursing
• Sober Home
• Subsidized Housing
• Substance Abuse
• Tenement
• Timeshare
• Townhome
• Transitional Home
• Triplex
• Widow Home
• Youth Home