Welcome
M3: Your Trusted Partner in
MDU, Commercial, and Broadband Solutions
Since 2001, M3 has been a national leader delivering specialized support to Bulk and Non-Bulk Residential MDU, Commercial, and SMB customer segments for the country's top cable and broadband providers.
Headquartered in Cleveland, Ohio, we bring together proven industry experts to deliver customized, high-impact solutions that save time, reduce costs, and solve even the most complex challenges. We handle the heavy lifting so you can focus on growth.
Our team has helped secure thousands of units monthly, managed massive transitions (including All-Digital migrations for millions of units), and provided end-to-end support—from project execution to customer experience.
25 Years of
Excellence.
Ready to power your next success.
For over two decades, M3 has been the go-to partner for the nation's largest cable and broadband operators. Our experienced professionals deliver tailored strategies and specialized services across all customer segments, driving efficiency, revenue protection, and seamless operations.
We lead in MDU, Commercial, and SMB support, offering a comprehensive suite of business solutions designed to tackle tough problems and deliver measurable results. Our mission is simple: do the hard work, save you money, and help you win more business—every day.
Our Core Services
M3 provides a full range of expert services built specifically for cable and broadband providers.
Project Management
Coast-to-coast teams with deep industry experience. We have successfully led All-Digital Transitions for major MSOs, covering tens of thousands of accounts and over 4.5 million units, along with product launches, change management, operational integrations, billing migrations, and more.
Document Scanning
Customized solutions for record scanning to reduce physical storage, improve access and allow for disaster preparedness.
Address Verification
Accurate, multi-source validation of multifamily addresses beyond basic USPS checks. Reports include unit and room numbers, bed and outlet counts, common areas, future expansion plans, property contacts, billing records, site maps, satellite imagery, onsite verification when needed, and proprietary data.
MDU Sales & Contract Negotiations
Best-in-class sales teams with proven success securing thousands of units monthly through proactive contract sales and renewals, new construction monitoring, and motel and bulk account renewals with upsell opportunities for high-speed internet and pay TV.
- Proactive contract sales and renewals
- New construction monitoring (pre-public permits, developer relationships, field notes, and negotiations)
- Motel and bulk account renewals with upsell opportunities
Salesforce / CRM Solutions
Integration of MDU data with subscriber systems, provide robust reporting/analytics, document storage, electronic workflows, and cleanup services (deduplication, address standardization, contract attachment, storage optimization).
Comprehensive Operational Support
Billing Solutions
Expert support for MDU and convergent billing systems including CSG and ICOMS. We handle billing cleanup and reconciliation, mass work order creation, corrections, field scheduling, trouble calls, and site surveys.
Call Center Services
Professional, onshore, bilingual support from our Ohio-based center. Dedicated inbound and outbound teams manage MDU and commercial owner and manager communications, including specialized Bulk MDU Digital Transition support.
Sales Lead Generation
High-quality, vetted leads that save time and resources. We identify MDU properties in target areas, analyze CRM data for unserved opportunities, and research dozens of property types including apartments, senior living, military housing, and hotels.
Content Management
Comprehensive content management for contracts, amendments, W9s, AVFs, images, and related records to support stronger renewal strategies and revenue protection.
Frequently asked questions
Quick answers for cable, broadband, and MDU leaders evaluating M3.
- Who does M3 work with?
- M3 partners with major cable multiple system operators (MSOs), regional broadband providers, and telecom teams serving bulk and non-bulk residential MDUs, commercial properties, and SMB segments across the United States.
- What services does M3 provide for cable and broadband operators?
- M3 delivers nationwide project management (including all-digital transitions), multifamily address verification, document scanning, MDU sales and contract negotiations, Salesforce and CRM integrations, billing support for systems such as CSG and ICOMS, onshore bilingual call center services, sales lead generation, and content management for contracts and compliance records.
- Is M3 only located in Cleveland?
- M3 is headquartered in Cleveland, Ohio, and operates nationwide with coast-to-coast teams and an Ohio-based bilingual call center for MDU and commercial programs.
- How do I contact M3 about a partnership?
- Call 800-760-7309 or email contactus@m3cable.com to discuss MDU strategy, address verification, billing programs, call center support, or other cable and broadband operational needs.
Ready to power your next success?
Ready to streamline operations, boost revenue, and tackle your biggest challenges? Contact us today at 800-760-7309 or contactus@m3cable.com. Let's build your success—together.
